Introduction to Corporate Communications in 2024

In 2023, effective communication is more vital than ever for businesses wanting to stand out. Corporate communications is all about how companies talk to their customers, partners, and the world. It’s not just what you say; it’s how you say it and who hears it. This section will cover the basics, giving you a clear starting point. Think of corporate communications as your business’s voice. Whether it’s through social media, press releases, or internal memos, your goal is to make that voice clear, consistent, and strong. The right strategy can lift your brand’s presence, making sure you’re heard over the noise. We’ll dive into how this is essential for your brand’s success and outline strategies to amplify your message in 2023.

The Role of Digital Media in Corporate Communications

In today’s digital age, mastering digital media is not just an option for corporate communications; it’s a necessity. Digital media encompasses all electronic devices and platforms used to convey information, including social media, websites, email, and mobile apps. Its role in corporate communications has grown exponentially, primarily due to its wide reach and the ability to engage directly with the audience. Let’s break it down. First, digital media allows corporations to share their story far and wide. Whether it’s showcasing achievements, sharing insights, or addressing concerns, companies can communicate their narrative on a global scale. Second, it offers real-time interaction. This immediacy fosters a sense of community and loyalty among consumers, as they feel heard and valued. Third, analytics play a crucial role. Digital platforms provide detailed data on audience behavior, enabling corporations to tailor their communications strategies effectively. Lastly, cost-effectiveness is a significant advantage. Compared to traditional media, digital platforms often offer more bang for your buck, allowing for targeted campaigns that reach the intended audience without breaking the bank. In essence, the power of digital media in corporate communications cannot be overstated. It not just amplifies a brand’s presence but also enables a more dynamic, immediate, and interactive relationship with the audience.

Developing a Unified Brand Voice Across All Platforms

Having a consistent brand voice is crucial to making your brand recognized and trusted. Think of your brand as a person. Just like you’d recognize a friend’s voice in a crowd, your audience should identify your brand’s voice wherever they find it, be it on Twitter, your website, or a press release. To hammer this point home, imagine going through your friend’s social media and not being able to tell if the posts are indeed theirs because the tone keeps changing. Confusing, right? That’s how your audience feels when your brand’s voice fluctuates across different platforms.

First things first, identify your brand’s core values and personality. Are you professional and formal, or laid-back and casual? This character will be the foundation of your brand voice. Once that’s set, ensure everyone who creates content for your brand knows these guidelines. It might help to create a style guide that spells out your brand’s dos and don’ts in terms of language, tone, and even humor.

Remember, consistency is key, but so is flexibility. Your tone might slightly adjust depending on the platform (LinkedIn vs. Instagram, for example), but the underlying voice should remain unmistakably yours. That’s how you build a strong, cohesive brand identity that resonates with your audience no matter where they encounter you.

Importance of Transparency and Authenticity

Today, customers value honesty more than ever. They can spot insincerity from a mile away and tend to turn their backs on brands that don’t show their true colors. This is why transparency and authenticity are not just buzzwords—they’re crucial elements of successful corporate communications strategies. By being open about your business practices, admitting to mistakes, and sharing your brand’s journey, you create a bond of trust with your audience. This trust is the foundation on which loyalty is built. Remember, a loyal customer acts as a brand ambassador, sharing positive experiences with friends and family, essentially providing free marketing for your company. So, if you want to boost your brand’s presence in 2023, start by keeping it real. It’s simple - be honest, be you.

Integrating Social Responsibility into Your Corporate Communications

Adding social responsibility to your corporate communications isn’t just nice, it’s necessary. Today’s consumers expect companies to not only talk the talk but walk the walk. This means your business needs to actively engage in activities that benefit society. Whether it’s reducing your carbon footprint, supporting local communities, or ensuring fair labor practices, showing you care makes a difference. Here’s the kicker: when you share these efforts through your communications channels, your brand’s reputation gets a big boost. People love supporting businesses that do good. So, how do you start? First, identify causes that align with your brand values. Then, get involved in meaningful ways and talk about it - on your social media, in press releases, everywhere. Remember, being genuine is key. Don’t just do it for the likes. Do it because it’s right. This approach not only wins the hearts and minds of your audience but sets you apart from competitors. Integrating social responsibility isn’t a one-off task; it’s a continuous commitment that can redefine how the public perceives your brand.

Leveraging Influencer Partnerships for Enhanced Brand Reach

Teaming up with influencers is a game-changer for getting your brand out there. Why? Because influencers have loyal followers who trust what they say. Picture this: when an influencer talks good about your product, it’s like getting a thumbs-up from a friend. Immediate trust boost. Now, getting started, it’s not about picking any influencer. You want someone whose vibe matches your brand. Think of it as matchmaking for business. A fitness brand? Partner with a fitness guru. Tech gadgets? Find a tech enthusiast. This alignment means their audience will likely dig your products too. Remember, it’s not just about having a huge follower count. Sometimes, micro-influencers, with followers in the thousands instead of millions, can get you more bang for your buck. Their followers are often more engaged and loyal. Plus, working with micro-influencers is usually more budget-friendly. So, influencer collaborations? Big potential for spreading the word about your brand. Choose wisely, make authentic connections, and watch your brand reach soar.

The Impact of Internal Communications on Employee Advocacy

Good internal communication is like oil in an engine; it keeps everything running smoothly. When employees understand what’s going on in the company, they feel valued and part of the team. This isn’t just good for morale—it turns them into brand advocates. Think about it. When people feel connected to their work, they’re more likely to talk positively about their company outside work. This boosts your brand’s presence without spending a dime on advertising. Plus, employees who are well-informed are your best bet for spreading the company’s vision and values authentically. So, investing in solid internal communication strategies isn’t just about keeping employees in the loop; it’s about empowering them to amplify your brand’s voice in their circles. Remember, a happy employee is your brand’s best spokesperson.

Utilizing Data Analytics for Tailored Corporate Messaging

Data analytics isn’t just a buzzword. It’s your secret weapon to create messages that resonate. By analyzing data, you can understand who your audience is and what they care about. This means you can craft messages that are spot-on, instead of shooting in the dark and hoping they land. Here’s the thing: nobody likes generic messages. We live in a world flooded with information, so personalization isn’t just nice to have, it’s expected. Use data analytics to segment your audience. Break them down by age, location, or even past purchasing behavior. Once you’ve got those segments, tailor your messages to speak directly to each group’s interests and needs. For example, younger audiences might respond better to messages that are snappy and delivered via social media, while an older demographic might appreciate more detailed information and emails. The bottom line? Use the data. It tells you what your audience likes, and then use that knowledge to talk to them in a way that makes them feel understood. It turns your messages from noise into music to their ears.

Crisis Management Strategies for Today’s Digital World

In today’s fast-paced digital world, a crisis can spread like wildfire across social media and news outlets. That’s why having a solid crisis management strategy is non-negotiable for brands. First, always be prepared. Have a crisis communication plan in place before you need it. This means identifying potential crises and crafting response templates in advance. Second, when a crisis hits, speed is key. You must acknowledge the situation swiftly to control the narrative. This doesn’t mean rushing out an unthought response but rather quickly letting your audience know you’re aware of the issue and are handling it. Third, transparency is crucial. In the digital age, attempts to hide information or mislead the public can backfire spectacularly. Be honest about what happened, what it means for your stakeholders, and what steps you’re taking to resolve the issue. Fourth, monitor the situation closely. Use social media and other online platforms to keep an eye on public sentiment and the spread of information. This will help you adjust your strategy as needed. Lastly, learn from the crisis. Once it’s over, analyze what happened and why. Use these insights to strengthen your crisis management plan and prevent future occurrences. Remember, in the digital age, it’s not about if a crisis will happen, but when. Being prepared can make all the difference.

Conclusion: Building a Resilient Corporate Communications Strategy

In the end, boosting your brand’s presence isn’t just about shouting louder than everyone else. It’s about crafting a resilient corporate communications strategy that can adapt to changes and resonate with your audience. Remember, the core of a strong strategy involves understanding your target, clear messaging, engagement, measuring effectiveness, and being ready to pivot when necessary. By integrating these elements, your brand doesn’t just talk at people but starts meaningful conversations that build lasting relationships. The journey to enhancing your brand’s presence is ongoing, but by focusing on these strategies, you’re setting a solid foundation for success. Keep it straightforward, keep it relevant, and always be prepared to listen and adapt.

In the rapidly evolving cannabis industry, public relations (PR) strategies that stand out are not just beneficial—they're essential. Among the most effective ways to amplify your brand’s voice in this crowded market is by tapping into the burgeoning world of podcasting. Podcasts offer an intimate, engaging platform to share your story, connect with cannabis enthusiasts, and position your brand as a thought leader. However, engaging podcasters in the cannabis space requires a nuanced approach, one that respects the unique landscape of cannabis culture and the legal intricacies it navigates.

Understanding the Cannabis Podcast Landscape

Firstly, it's vital to recognize that cannabis-themed podcasts operate within a spectrum. On one end, there are shows focused on the horticultural aspects of cannabis, aimed at growers and cultivators. On the other, tech-focused podcasts explore innovations in cannabis technology, from cultivation tech to consumer gadgets. Then there are lifestyle podcasts, which cater to a broader audience, including cannabis enthusiasts interested in culture, legalization news, and entertainment.

To effectively engage podcasters, you must first identify where your brand fits within this spectrum. Tailoring your pitch to align with a podcast's specific focus not only increases the likelihood of engagement but also ensures that your message reaches the most relevant audience.

Crafting Your Pitch

When reaching out to podcasters, personalization is key. Generic, mass-produced pitches are less likely to resonate. Instead, take the time to listen to several episodes of the podcast and understand its tone, format, and audience. Use this information to explain why your brand or story is a good fit.

Here are a few tips for crafting your pitch:

Highlight What Makes You Unique: Whether it’s your sustainable growing practices, innovative technology, or unique brand story, make sure to convey what sets you apart from others in the cannabis space.

Offer Value: Consider what you can offer that adds value to the podcast and its listeners. This could be insights from your industry experience, exclusive data, or an interesting angle on current cannabis trends.

Be Mindful of Legal Considerations: Given the legal complexities surrounding cannabis, ensure that your pitch respects the boundaries of what content creators can discuss or promote.

Building Relationships with Podcasters

Beyond the pitch, building genuine relationships with podcasters can yield long-term benefits. Attend industry events, engage with podcasters on social media, and consider collaborating on content beyond podcast episodes. Showing support for the cannabis podcasting community can help position your brand as an active participant in the industry, rather than just another business looking for publicity.

Leveraging Your Podcast Appearances

Once you’ve secured a podcast appearance, it’s important to maximize its impact. Promote the episode across your own marketing channels, engage with listeners who comment or ask questions about your segment, and consider repurposing your podcast content for other platforms, such as blog posts or social media snippets.

Conclusion

Engaging with podcasters in the cannabis space offers a unique opportunity to connect with your target audience in a meaningful way. By understanding the landscape, crafting thoughtful pitches, and building genuine relationships, your brand can harness the power of podcasting to amplify its voice. Remember, success in cannabis PR is not just about getting your story out there—it’s about ensuring it resonates with the right people.

Introduction to Corporate Communications

Corporate communications is all about how a company talks to the world, including its employees. It’s how they pass information, promote their brand, and keep everyone in the loop about what’s going on. With technology evolving, the way companies communicate has taken a big leap forward. Gone are the days of just emails and memos. Now, we’ve got social media, instant messaging apps, and video calls making communication faster and more interactive. This shift is changing the game, making it easier for companies to share news, handle crises, and stay connected with their audience and team members no matter where they are. It’s important to keep up with these changes because they’re setting the standard for how businesses operate and engage with people today.

The Role of Technology in Shaping Modern Corporate Communications

Technology is revolutionizing how businesses talk to the world and to each other. Long gone are the days of waiting for snail mail or fax updates. Email, instant messaging, and social media platforms have made communication immediate and more interactive. Video conferencing lets us have face-to-face meetings without the need to travel, breaking down geographical barriers and saving tons of time. Cloud-based tools enable seamless collaboration on documents and presentations, ensuring that teams can work together in real time, no matter where they are. All these advancements mean decisions are made faster, ideas are shared more freely, and the collaboration has never been easier. Essentially, technology has made corporate communication not just a function, but a cornerstone of modern business strategy.

Key Technologies Revolutionizing Corporate Communications

Technology has kicked corporate communications into overdrive, and here’s how. Social Media Platforms have turned into a powerhouse for real-time engagement, making companies more accessible to their audience. Then, there’s Collaboration Software like Slack and Microsoft Teams. These tools break down the walls within an organization, promoting seamless interaction across departments. Cloud Computing is another game-changer, allowing for easy access to data and applications, anywhere, anytime, which is perfect for the modern, mobile workforce. Artificial Intelligence and Chatbots are providing a 24⁄7 communication line, handling inquiries and offering solutions without a blink. Lastly, Video Conferencing Tools have redefined face-to-face meetings, making distance a trivial matter. Each of these technologies is reshaping how companies talk, listen, and connect, making every interaction more immediate, engaging, and insightful.

The Impact of Social Media on Corporate Messaging

Social media has completely changed how companies talk to us. Gone are the days when our only source of company news was through press releases or official announcements. Now, one tweet or Instagram story can give us the scoop on what’s new and happening. This shift holds power - both good and bad. On the bright side, companies can now chat with us directly, making everything feel more personal and immediate. They can share their wins, tell us about new products fast, and get our feedback right away. But, there’s a flip side. A small mess-up on social media can spiral into a huge problem for a company’s image in just hours. Plus, with everyone on social media, companies have to be on their toes 24⁄7, ready to jump into conversations or put out fires at any moment. This new reality means companies have had to up their game. They’re not just sending out messages; they’re engaging, listening, and adapting based on what they learn from us on social media. It’s a whole new world for corporate communication, and it’s moving fast. Companies that can ride this wave well find themselves building stronger relationships with us, their audience. The ones that can’t? Well, we all see how quickly tides can turn on social media.

Virtual Reality and Augmented Reality: New Frontiers in Corporate Communications

Virtual Reality (VR) and Augmented Reality (AR) are stepping stones into uncharted territories of corporate communications. These technologies have bulldozed the traditional barriers, making room for immersive experiences. Imagine holding a product prototype in your hand without it physically being there or walking through an office on the other side of the globe without leaving your home. That’s the power of VR and AR. Companies are using VR for training employees in lifelike scenarios without the real-world risks. AR, on the other hand, overlays digital information onto the real world, enhancing understanding and engagement. For example, an AR app can project product specs directly onto the equipment you’re fixing or planning to buy. These technologies are not just fancy gadgets but essential tools that reshape how we communicate, learn, and make decisions in the corporate space. They break down complex concepts into understandable experiences, making information not just seen but felt. And let’s not forget, they make meetings more than staring at faces on a screen; they turn them into shared virtual adventures. This leap into VR and AR in corporate communications is more than a trend; it’s a new foundation being laid for the future of interaction, training, and decision-making in businesses worldwide.

Artificial Intelligence and Machine Learning in Corporate Communications

Artificial Intelligence (AI) and Machine Learning (ML) are turning corporate communications on its head. Here’s the scoop. These technologies help companies figure out the best ways to talk to their customers and employees. AI can analyze vast amounts of data from social media, emails, and other communication channels to pinpoint trends. This means companies can craft messages that hit the mark every time.

Machine Learning goes a step further by learning from past communications. It gets smarter over time, fine-tuning messages to be even more effective. For example, if an email campaign didn’t get the response hoped for, ML can tweak future messages to get a better reaction. This isn’t just guesswork; it’s data-driven communication at its best.

Plus, AI-powered chatbots are now a thing. They can handle customer queries round the clock, providing instant responses. This boosts customer satisfaction and frees up human employees to tackle more complex tasks.

In summary, AI and ML are not just buzzwords. They’re powerful tools that are reshaping how companies talk to the world. And the best part? They’re getting better every day.

The Rise of Mobile Communication Platforms

Mobile communication platforms have blasted onto the scene, revolutionizing how companies talk both internally and externally. Gone are the days when emails were the go-to. Now, it’s all about instant messaging, video calls, and shared workspaces. Platforms like Slack, Microsoft Teams, and Zoom are leading the charge, making communication faster, more efficient, and surprisingly, more human. The beauty of these platforms? They put everyone just a tap away, breaking down the traditional barriers of time zones and office walls. Teams can collaborate in real-time, share files on the fly, and stay connected like never before. This shift isn’t just convenient; it’s becoming essential in our fast-paced, digital-first world. Whether you’re working from home, the office, or halfway across the globe, the message is clear: mobile communication platforms are here to stay, and they’re reshaping the fabric of corporate communication.

Integrating Big Data and Analytics into Corporate Strategies

Integrating big data and analytics into corporate strategies is like giving your team superpowers. With the right data, companies can make smarter decisions, understand their customers better, and spot trends before they become obvious to everyone else. Think about it as having a crystal ball. By analyzing large amounts of data, businesses can predict customer behavior, improve products, and even create new services that meet emerging needs.

Here’s the kicker: it’s not just about having the data. It’s about knowing what to do with it. Companies need to invest in powerful analytics tools and hire or train data experts who can make sense of the numbers. This combination helps businesses to not only gather data but also to interpret it in ways that can guide strategic decisions.

For example, a retail company might use big data to analyze shopping patterns, helping them to stock items that are likely to sell well and phase out those that aren’t. Likewise, a streaming service might analyze viewing habits to suggest shows or movies you’re more likely to enjoy.

In short, integrating big data and analytics is a game-changer for corporate strategies. It allows companies to be more agile, predictive, and responsive to changes in the market or customer preferences. And in today’s fast-paced world, that’s not just nice to have; it’s essential.

Challenges and Considerations in Adopting New Technologies

Jumping on the tech bandwagon in corporate communications isn’t always straightforward. Companies face real challenges and must weigh several considerations. First, there’s the cost. Implementing new technology can be pricey, involving not just the initial outlay but also ongoing expenses like training and maintenance. Then there’s the learning curve. Employees need time to get up to speed with new tools, which can slow things down at first. Compatibility issues can also arise, making it tricky to ensure new tech works smoothly with existing systems. Security is another big concern. New technology opens new doors for cyber threats, demanding robust security measures. Finally, there’s resistance to change. Not everyone is eager to abandon familiar processes for unknown tech, no matter how promising it might seem. Adopting new technology in corporate communications is a balancing act, requiring careful consideration of these challenges.

The Future of Corporate Communications: Trends and Predictions

The future of corporate communications is bright, with technology steering the ship. Here’s a straightforward look at what’s coming. First, expect artificial intelligence (AI) to play a bigger part. AI can create personalized content for internal and external audiences, making communications more relevant. Then, there’s augmented reality (AR) and virtual reality (VR). These tools can bring a new level of engagement, making remote meetings feel like you’re in the same room. Don’t forget about instant messaging platforms evolving to become key internal communication tools, cutting down email overload. Social media will also change, becoming a primary channel not just for marketing, but for real-time corporate communication. Finally, data analytics will help us understand the impact of our communications like never before, ensuring messages hit the mark. In summary, expect communications to get more personal, immersive, and data-driven. These trends are not just predictions; they’re the direction we’re heading, driven by technology’s incessant march forward.

PR Case study: Steps to get your content read, viewed and remembered

https://youtu.be/LsxlmhBPoE0

Shaping Influence®: Connecting brands with target audiences

Influencer communications is a concept that eludes many of our fellow flacks and marketers, for whom the inability to prove a campaign's value and financial worth is increasingly problematic. Believe it or not, some companies are okay with that, and results that hover close to the status quo. They're complacent, led by managers who care just enough to make sure current strategies perform close to expectations.

While results bordering a notch or two above grossly underwhelming may merit a participation trophy, empowered brands have a shaping influence on the marketplace that can be measured.

Influencers: Engagement or Communications?

Influencer Communications is a 360-degree approach to communications and marketing. Combining tried and true marketing methods with multichannel engagement ensures that the right messages reach the right person at the right time. While you might not be leveraging celebrity or micro-influencers of any type right now, there are some high-value candidates walking your hallways, working at the next cubicle, and sitting across from you in meetings.

It’s your own employees.

Why Social Selling is so successful

Employee Advocacy & Social Selling on LinkedIn

Where traditional marketing relies on sponsored posts, re-marketing, paid placements and ads, Influencer Communications are organic and tap into the existing social reach of your workforce - from the C-Suite on down.

Smart companies are hiring sales and biz dev people that take full advantage of LinkedIn, Twitter, MeetUp Groups and Facebook to keep in touch with former, current and potential customers, agents and potential partners.

It boggles my mind - really - how such a powerful tool is so tragically underutilized. People from all departments can positively influence perception, and communications and marketing teams can measure the value of their engagement.

Posts from corporate accounts are necessary, and for the most part, serve a distinct purpose. But when friends and trusted colleagues recommend an article, case study or research report, it's personal. Authenticity counts, and every click, like, and share helps populate evergreen newsfeeds with your brand's messages.

Influencer Communications need as many people as possible in your company to get involved. Your executives, business development team and anyone else that drives day-to-day operations are directly (or indirectly) connected to your target audience.

Influencer Communications First Steps

Influencer Communications begins with content that your brand ambassadors can leverage.

Content type and message can vary depending on your industry and target customer. Some popular choices include multimedia, infographics, video testimonials and case studies, white papers, blogs, etc, In most cases, it’s considered best practice to develop assets that fall into all of these categories.

The more assets you have, the better your chances that employee advocacy and brand ambassador campaigns will move the proverbial needle. With some planning, building a cache of assets can be done quickly. For example, marketers can dissect a single case study into a variety of photos, videos, blogs and other repurposed assets.

Employee Advocacy with CEI: JMRConnect's award-winning platform

As you’re developing your assets, be mindful of the methods by which you plan to use them. The many social media platforms will become an integral part of your plan. Analyzing your target audience will tell you which you should be using — and avoiding. If your target audience isn’t using Instagram, it might not make sense to produce many photo-based assets.

As I mentioned in a previous article, LinkedIn is an essential medium of B2B marketing. Hubspot found that traffic from LinkedIn generated the highest visitor-to-lead conversion rate at 2.74 percent, almost three times (277 percent) higher than Twitter (.69 percent) and Facebook (77 percent). If your company has any focus on B2B transactions, it would behoove you to focus on developing blogs and thought leadership articles that can be shared on LinkedIn.

Facebook is also a very powerful messaging medium. In a study conducted by Facebook, Unicorn: A System for Searching the Social Graph, the company indicated that the average Facebook user has approximately 130 friends. Leveraging those friends of your employees, and their friends, can have an exponential effect in spreading your message.

Inform & Educate: Bridge the Gap Between Sales and Marketing

Bridge the Gap Between Marketing & Sales

Once you identify the mediums best for your business and create assets, it’s time to get your employee involved. An influencer-based engagement effort should be clearly articulated to employees, easy for them to participate in, and potentially even incentivized.

All assets should be easy to locate and your employees should be given tools to help them share the content quickly and easily.

For example, to drive and sustain adoption, program managers must regularly provide a list of assets (perhaps via a weekly email), along with pre-written comments they can use in their social media posts. Again, the goal is to make sharing brand content as simple as possible for employees, removing any points of friction. This method also has the benefit of creating a unified message.

If you share content, you must measure the effectiveness of engagement to its being shared with the right people via the right medium. There are, of course, tools to help this measuring and analysis of the effectiveness of your engagement.

Do Influencer Communications Work?

Ummm...you tell me?

Award-winning Employee Advocacy

Recent studies show how influencer-based marketing outperforms traditional methods by a wide margin. Collective Bias, a company specializing in influencing campaigns for brands and retailers, performed a recent study that underscored the value of influencer content. Results showed that consumers view content from influencers seven times longer than a digital display ad (two minutes and eight seconds compared to 19.2 seconds).

Shaping Influence with Viral Marketing

Social sharing on LinkedIn is very powerful.

All those statistics aside, we shouldn’t need any data other than common sense to know that Influencer Communications is effective. This descendant of word-of-mouth marketing is tailored for digital communications.

Research from Nielsen shows that 92 percent of consumers trust word of mouth recommendations over any other form of advertising.

Research from Ogilvy, Google, and TNS that showed that 74 percent of consumers identify word-of-mouth as a key influencer in their purchasing decision.

Influencer Communications takes the “word-of-mouth” and augments it with communication on social media. Despite the change in how the message is being delivered, the outcome is the same: highly effective engagement that moves the needle and bring in sales.

Lastly, barrier to entry is very low, because the delivery mechanism is already on your payroll...in case you needed another reason to buy-in.

[caption id="attachment_3233" align="alignleft" width="150"] The People Have Spoken![/caption]

The people have spoken! The Daily Record’s 2018 Reader Rankings are in and JMRConnect has been voted a top Baltimore PR Agency by readers. More than 1,400 nominations were collected during the nomination period in March.

[caption id="attachment_175" align="alignleft" width="150"] How strategic PR helps private equity firms raise money[/caption]

 What private equity firms need to tell their story While the private equity market remains robust, it’s no longer a given that firms will make the kind of money they did just a few years back. In the fourth quarter of 2012, U.S. private equity activity hit a lofty high—with 1,070 deals closed to the tune of $190 billion, according to PitchBook. Fast forward to mid-2016, though, and it’s slower going. The 719 second-quarter deals, worth $135 billion, marked a one-third drop in volume. Yet in the quest to survive and thrive, the value of media attention often goes overlooked. That’s understandable, given that the phrases “private equity” and “public relations” imply diametrically opposite spheres.Since public listing or trading never enters the picture, does it really make sense for private equity firms to seek attention? The answer, it turns out, is ...”

[caption id="attachment_3150" align="alignleft" width="150"] Employee Advocacy with CEI: JMRConnect's award-winning platform[/caption]

Converting brand excitement into sales: building your business through employee advocacy

Who speaks for you in the marketplace? If it’s your ad agency, you’re at least getting the word out. But you can go much further by getting the people who work for you to carry that same message, only in a less scripted way your current and potential customers will instantly find more authentic.

Imagine for a minute that your sales team had the ability to exponentially amplify visibility for case studies, whitepapers, blogs and other strategic content with prospects and partners through a simple click of their mouse?

That is the power of employee advocacy programs that make it easy and rewarding for people to share brand-approved messaging and content on social media, which, per an Inc. article, results in a 5x increase in web traffic and 25% more leads. That might sound like a point of debate, until you consider this: Only 15 percent of people trust recommendations from brands, while a whopping 84 percent trust recommendations from people they know, and employee advocacy programs that make it easy and rewarding for people to share brand-approved messaging and content on social media,

 

[caption id="attachment_3219" align="alignleft" width="150"] WebRTC for real-time communications[/caption]

WebRTC is a free, open project that provides browsers and mobile applications with Real-Time Communications (RTC) capabilities via simple APIs.

WebRTC also represents the latest evolution in the world of real-time communication. WebRTC reuses many of the protocols and standards that were analyzed in the previous articles (Media transfer in Unified Communications – SDP Protocol, RTP, RTCP and Jitter Buffer) to create real-time communications between different devices. Other standards, such as TURN / ICE / STUN, have been also used by WebRTC. We will discuss these standards later in this article.

The complexity of using these standards is hidden behind a simple set of Javascript APIs, which...

[caption id="attachment_3216" align="alignleft" width="150"] According to a study in Mountain Marketing Group, an ad featuring a custom vanity number had a response rate of 30% or better.[/caption]

How many times have you needed customer support and couldn’t for the life of you find a company number? Or are you just frustrated and exhausted by the constant ping of a chatbot that can’t really solve your problem? You’re not alone.

There is still a big contingent of consumers who want to talk to a real human. And if you’re a small business that offers a service, you need to be available to help if the going gets tough. For some customers, solving problems online or through messenger apps simply isn’t enough. So if you’re a new startup, an emerging business, or an established company looking for a refresh, you’d be wise to jazz up your phone number.

A custom vanity toll free number isn’t just an assurance that your customer base or potential new customers can reach a real person, it’s a fantastic marketing tool.

[caption id="attachment_3211" align="alignleft" width="150"] NexusTek Cloud Services[/caption]

Buyout activity is booming for American small businesses, and the prices being paid are at or near records for companies up to $50 million in value, brokers say.

Many small-business owners are fielding more cold calls asking if their companies are for sale, and owners who do put their businesses on the market are often receiving multiple bids. "I'm excited because now we have more capital, more access, more people," he said, "and we can really tactically execute on the vision" to become a national leader in what has been a regionalized industry.

[caption id="attachment_3208" align="alignleft" width="150"] NexusTek Cloud Services[/caption]

 Businesses have options

Thursday, September 13, 2018 — As cloud technology has grown, new options are available for businesses besides traditional locally-hosted information technology solutions. How should a business decide what cloud technologies to adopt, as well as when to keep or develop resources in-house?

James Hwang, chief operating officer of NexusTek, a cloud technology, managed IT services and cybersecurity consulting firm based in Denver, says a business must not rely just on cloud security, but must consider physical aspects of security when using these services, such as, “how is it encrypted, what levels of encryption are there and who has the roles and roles-based access.” A third issue to consider is what access specific users have and who does the logging when the products or data are accessed.

[caption id="attachment_3205" align="alignleft" width="150"] ZINK Zero Ink[/caption]

Zink Imaging, based in Billerica, is counting on a renewed interest in instant-print photos.

In 2015, one of the last vestiges of the once-great Polaroid Corp. was “teetering on the brink of insolvency,” recalls Chaim Piekarski.

That vestige, Billerica-based Zink Imaging, had raised nearly $150 million to commercialize a new version of instant color photo printing, developed in Polaroid’s research labs. What made this new process different was that it didn’t rely on traditional film or ink cartridges. Its name, Zink, referred to “zero ink.” It was a moment when 400 million Instagram users were uploading 40 million photos every day, but consumers hadn’t... 

[caption id="attachment_3172" align="alignleft" width="150"] Acquiring distress assets[/caption]

How Second-movers Can Identify When a Failing Business Venture Merits Investment? For the aware and open-minded entrepreneur eyeing the purchase of distressed assets, it is critical to identify and understand the factors behind the target company’s demise. Due diligence can solve the riddle as to why a company failed, and provide answers to questions such as:

  The Daily Record’s 2018 Reader Rankings are in and JMRConnect has been voted a top PR Agency by readers. More than 1,400 nominations were collected during the nomination period in March. The winners were determined by more than 12,600 votes cast from April 30 to May 14.

“The Daily Record’s business and legal professionals are proud of the outstanding businesses they work with and support throughout the state of Maryland,” The Daily Record publisher Suzanne Fischer-Huettner said. “Our readers voted, and we are excited to reveal the 2018 Reader Rankings honorees."

[caption id="attachment_3024" align="alignleft" width="150"] Employee Social Advocacy: Connect. Engage. Influence.[/caption]

Foot Locker recently announced a new development to its collaborative relationship with Nike – creating an optimized in-store customer experience through the addition of two popular pop-up shop apps. The Sneakeasy NYC and House of Hoops apps offer fans early access to Nike and Jordan gear through social media interaction, online reservations, and VIP/PLUS membership. This joint effort to enhance the consumer experience is predicated on employee advocacy and brand awareness.

Employee advocacy has become one of the most applied concepts in the modern business world, as demonstrated by the most recent expansion to the Foot Locker and Nike partnership. It is vital that the correct staff be enlisted, as they must demonstrate both enthusiasm towards the products they are selling and pride for the brand they are representing. Nike and Foot Locker have labeled their workers for this project “Nike Pro Athletes” and “Nike Pro Leads” – emphasizing the priority placed on employee advocacy and brand awareness.

The employee advocacy initiative suggests businesses recognize their personnel as brand ambassadors, since they are the ones working closely with the products and services they develop and sell. It is exceedingly imperative for an employee to feel connected to the brand they represent, as they will be much more inclined to promote that brand; due to the fact that it symbolizes an extension of their own personal identity.

Employees have certainly become dynamic marketing tools, utilized to promote brand identity and better connect consumers with the businesses they are patronizing. The concept applies to all businesses, regardless of product or customer base; employees are becoming major parts of marketing initiatives, largely because they are a previously unheard voice that comes with an inherent level of trust.

More than 2/3 of our population gets their news and information on social media; amplifying visibility on these channels is a must.

Employee advocacy works because people are more likely to take action when a recommendation comes from a trusted source. According to Social Media Today, content shared by employees receives 8X more engagement than content shared by brand channels. Unlike advertising and paid influencer marketing, employee advocacy is an organic, natural extension of 1-on-1 digital communications.

Key messages, delivered by a friend, colleague, or connection, are naturally more trustworthy than a company post – sponsored or not. Simply put, personal recommendations have a shaping influence that cannot be matched by paid-for, subjective advertisements.

CEI, which stands for connect-engage-influence, is a customizable platform that allows communications and marketing teams maximize the value of the content they create and raise its organic visibility across social forums, including LinkedIn, Facebook, YouTube, Twitter, and Instagram – with a single click.

Customers referred by advocates have a 37% higher retention rate. Interested in learning more? Send us an email at [email protected] with Employee Advocacy in the subject line to tap into your most under utilized branding resource, and to give your brand a shaping influence!

 

  “Mobile Wallets Help Sales,” Said No Retailer Ever.  Jack Connors, as Head of Commerce Partnerships at Google, leads Google’s merchant partnerships for Android Pay and helps merchants use mobile payments as a way to address a broader set of business objectives. His message, delivered during his keynote presentation at the 2017 Mobile Payments Conference,  is especially invaluable for merchants who may have implemented one or more mobile pay options in their stores, but just aren’t getting the returns they hoped for.

Connors got the audience’s attention by showing that he understands the frustrations many merchants feel trying to keep up with all the latest mobile payment offerings only to find that customers barely use it. He then made the case for why Android Pay is different from the myriad of other mobile payment options. First, for every smartphone owner walking into a store, there’s a nearly 82 percent chance that they’re using an Android phone, according to Gartner’s latest projections on worldwide smartphone sales. “And, Android Pay is pre-installed on 90% of those phones via carrier relationships,” said Connors. So, even if you’re a merchant whose marketing department has an affinity for Apple Pay, PayPal, Square or perhaps your own mobile wallet, keep in mind the reality that the vast majority of your customers already have Android Pay on their phones, so half the battle... 

At the 2017 Mobile Payments Conference in Chicago, one of the most memorable presentations was moderated by Brett King, founder of Moven and host of the BREAKING BANK$ radio show on Voice America. On the panel was Travis Dulaney, Co-founder & CEO of PushPayments and Dan Gonzalez, VP of payment industry relations at the Federal Reserve Bank of Chicago. The main topic was faster payments. And, more specifically, when and how can the U.S. can get from where it is currently to the frictionless Utopia many other countries are now enjoying? Read More ➢

[caption id="attachment_2988" align="alignleft" width="130"] Turbomachinery International magazine[/caption]

Lean, Premixed, Prevaporized (LPP) combustion technology converts liquid fuels into a substitute for natural gas, which can power most combustion devices while yielding emissions comparable to that of ordinary natural gas. By allowing a wide range of otherwise liquid fuels to be vaporized into a clean burning natural gas substitute to power gas-fired turbine electric systems, LPP Combustion’s patented technology reduces both costs and emissions.  LPP Combustion’s Clean Shipping entry centered on its patented fuel-processing technology that allows a range of light liquid hydrocarbons to be used in place of liquid natural gas (LNG) in low-emissions gas turbines for shipboard power generation.

Because LPP Combustion skids enable clean use of readily storable liquids in gas turbines, they...

Danielle Fugazy reports on substantial changes in the private equity industry have occurred in the last few years. PE firms are quickly adapting to compete with other PE firms and with strategic acquirers for capital and deals. Interesting look at NewSpring Holdings in Mergers & Acquisitions’ Special Report on Private Equity >>>

 Brett King, host of BREAKING BANK$, the First Global Fintech Podcast, will broadcast live from the 2017 Mobile Payments Conference (MPC), being held August 28 – 30, 2017, at the Swissotel in Chicago, Illinois. In addition to hosting the popular podcast, Brett King is also a four-time bestselling author, a renowned futurist and keynote speaker, and the founder of Moven. MPC 2017 attendees will hear about the latest developments in faster and real-time payments adoption, as King interviews interviews Dan Gonzalez, vice president of payment industry relations for the Federal Reserve Bank of Chicago, and Travis Dulaney, co-founder and CEO of Push Payments, on Tuesday, August 29th at 1:10 pm CST.

According to Dan Gonzalez, vice president, CRSO Industry Relations, “Payment system change requires a consensus-driven approach to accommodate the views and behaviors of the many financial institutions,...

  Yorktel recently announced that its mobile telehealth kit, FeatherMed has won the MedTech Breakthrough Award for “Best Overall Telehealth Solution.” MedTech Breakthrough, if you’re not familiar, is an independent organization that recognizes the top companies, technologies and products in the global health and medical technology market. “FeatherMed is a niche product that fills a gap in the Telehealth market for a lightweight, portable unit to manage telehealth encounters on the fly in remote locations. FeatherMed is our latest example of Yorktel’s continued focus...

 Lately there’s been much hand wringing over the Department of Labor’s new fiduciary rule, which went into effect this month. Enacted by President Obama and initially challenged by the Trump administration, the new rule asks brokers to avoid conflicts of interest when giving retirement advice. The rule is non-compromising regarding the legal and ethical role wealth managers must fill in looking out for the best interests of their clients. As wealth managers ready themselves to adopt and adjust, this is where quality management software comes into play as a timely and powerful ally.

But what exactly is QMS? What does it do? And how will it help wealth managers rise to the compliance challenges posed by the new rule? Answering the Qs of QMS...

Awarded the 2017 SABRE award for "Best Marketing Technology," JMRConnect CEI proves that employee advocacy on social media has a profound effect on brand integrity.

Why was JMRConnect honored over several of the largest global agencies? Because we understand that earned media is inherently more credible than other forms of marketing, by virtue of being content created by an independent 3rd-party. But in today's world where more than 50% of our population gets their news and information on social media, amplifying visibility on these channels is a must. Unlike paid influencer marketing, which can produce handsome dividends, employee advocacy is a more natural extension of corporate communications and PR, as it organically raises visibility.

CEI, which stands for connect-engage-influence, is a customizable platform that helps communications and marketing teams maximize the value of the content they create and raise its organic visibility across social forums, including LinkedIn, Facebook,YouTube, Twitter, and Instagram - with a single click. Key messages, delivered by a friend, colleague, or connection, are naturally more trustworthy than a company post - sponsored or not. Simply put, personal recommendations have a shaping influence that cannot be matched by paid-for, subjective advertisements. Our Sabre award win was based on the data and results from a  case study with Yorktel, a longtime client.

“People tend to listen more when a message comes from their peers, whereas messages posted to a corporate entity can be tuned out as self-promoting and sales-oriented.  YorktelShare not only helps us exponentially increase the visibility of our posts, it also ensures that important news and information is kept consistent when our employees share company news on social media platforms,” said Samantha Osowski, vice president of marketing, Yorktel.

One click from a user sends approved messages across integrated popular social channels from its proprietary platform, so users don’t have to recreate the wheel.

Defining a concrete interest group within the CEI platform helps employee advocates invite followers into the program through personalized invitations and links, instantly making them part of a community of like-minded, targeted participants that then also become deputy brand advocates, so to speak.  With each share, click and like, the content becomes more relevance and with a shaping influence among constituencies worldwide.  Because posts shared through JMRConnect CEI appear as first-person recommendations, not promoted content.

"The form helps brands build credibility and expand reach,” she added.  “One click takes content viral, extending earned media value while promoting approved brand messages on multiple channels.”

The platform fills a gap in corporate communications' capabilities between content creation and sales & marketing. In addition to increasing visibility for earned media, CEI empowers social selling by providing sales leaders and teams tools to find and share branded content easily to influence buying decisions for existing prospects and new leads.  Deep analytics capabilities increase ROI by allowing leadership to measure engagement and run cost-benefit analyses. PR and corporate communications professionals are too often fighting an uphill battle when it comes to convincing employees to share company content, and in many cases, just making them aware of media coverage, case studies, whitepapers and other content is shockingly difficult. CEI solves these problems by not only pushing this information to them, but by also empowering them to share on multiple social media platforms with a single click. They no longer have to take time away from their jobs to search for this information and create individual posts. Each post is developed for them and tailored for the respective platforms.

Amplifying organic visibility and quantifying the value of each campaign has never been easier.

 

  Public relations agencies and teams, says Paula Bernier, must 1) address artificial intelligence and machine learning; 2) influencer marketing; and 3) focus on millennials. Sarab Kochhar, director of applied research for the College of Journalism and Communications at the University of Florida, writes that, “Researchers and practitioners in the field of public relations should explore how AI and ML are helping organizations automate campaigns and create new and stronger connections with customers leading to hyper- personalized experiences,” in the report “Top Three Trends That Will Drive Public Relations Research in 2017.”

As Kochhar mentions, influencer marketing is another trend impacting businesses, consumers, marketing, and public relations. Influencer marketing is important because influential individuals can help or harm a company’s brand, can greatly increase brand awareness, and can even drive conversions.

“Wharton Marketing Professor David Bell says that brands looking to create a presence in the digital space quickly realize that the way to get to their audience is through...

Marketing professionals take note: YouTube's website is getting a big makeover. Business Insider reports that starting Tuesday, you'll be able to preview the video site's new design by signing up here. It'll eventually roll out to everyone. Neal Mohan, YouTube's product boss, announced the change at the Collision tech conference in New Orleans.

The update is based on Material Design, Google's home-grown design language in Android, Chrome, and (full story)

[caption id="attachment_2781" align="alignleft" width="150"] Employee Advocacy and Social Selling on LinkedIn[/caption]

LinkedIn is now connected to Microsoft business software. The B2B social media platform now boasts more than 500 million registered users, Microsoft said Monday, up from 467 million in October, when LinkedIn released its last quarterly earnings report as a publicly traded company. Microsoft’s $26 billion acquisition of the Mountain View company, announced in June,

The SF Gate reported that Microsoft is adding links between its business-focused software and LinkedIn, the biggest move yet to make use of the company’s largest-ever acquisition.  LinkedIn now boasts more than 500 million registered users, Microsoft said Monday, up from 467 million in October, when LinkedIn released its last quarterly earnings report as a publicly traded company.

[caption id="attachment_2917" align="alignleft" width="150"] Winner: BEST MARKETING TECHNOLOGY[/caption]

Public Relations has many industry honors, among which one of the most prestigious is The Holmes Report SABRE Awards. On February 16th in Chicago, as part of its In2 SABRE Awards Summit, The Holmes Report named JMRConnect CEI the 2017 North America In2 SABRE Awards winner for Best Marketing Technology. The program targets the most innovative PR and marketing agencies, highlighting new and innovative ways brands are utilizing employee advocacy, social engagement, and other channels to connect with and influence target audiences at a time where...

 

 Many people in financial services see social media as a simple broadcast platform, where messages, blog posts and other featured communications stick to a billboard as though they were press releases or boilerplate content that’s better than nothing. Others see it as a “time suck” that takes away from the serious work of doing business the old-fashioned way. But a number of recent studies show that social media produces potent results beyond the misconceptions, as it helps financial professionals fill sales pipelines, construct new ones and recruit fresh prospects.

A 2016 study by the asset management firm Putnam Investments, which surveyed more than 1,000 financial advisors, reached this conclusion: “Advisors ARE social.” The Putnam Social Advisor Survey found that 85 percent of advisors use social media actively—up more than 10 percent from the 75 percent tallied in 2014. Read More»

BALTIMORE, MD - (Jan 18, 2017) -  JMRConnect (www.jmrconnect.net), a multinational public relations (PR), corporate and influencer communications agency, today announced that The Holmes' Report has named it a 2017 North American In2 SABRE Awards finalist in four categories: Best Agency Disruption; Corporate/B2B; Employee Engagement; and Marketing Technology. The nominations reflect the effectiveness and utility of JMRConnect CEI (connect. engage. influence.), the agency's social engagement, employee advocacy and content marketing platform, as well as the results achieved by JMRConnect client, Yorktel.

Through CEI, companies can empower their biggest supporters to act as word-of-mouth brand ambassadors; content is sent directly to them through CEI and they share with the click of a button. CEI is customizable and user-friendly, and enables PR and marketing to engage employees, activate them as brand advocates, organically augment the credibility and visibility of content, and push approved corporate messaging to employees for multi-channel socialization to wider population. Read More »

 

 In today's Wall Street Journal, the Logistics Report highlights "Same-day delivery service USPack Logistics acquired two delivery companies to expand its reach to 27 states."

  Most companies that operate contact centers acknowledge the importance of enabling customers to contact them via multiple channels. Yet, a large number of these same companies use separate contact center and UC platforms and providers, which leads to communication silos among their channels. In a recent study conducted by Nemertes Research, for example, only 16% of those surveyed indicated they were currently integrating their communication channels. And, while 24% said they had plans to unify communications in the future, 60% had no plans. Not surprisingly, the minority of companies that already had a unified communications (UC) strategy in place enjoyed several benefits, including:

 

 USPack Logistics (www.gouspack.com), a NewSpring Holdings portfolio company and leading same-day courier and transportation company, today announced that it has completed the strategic acquisitions of Best Courier and Delivery Services and JS Logistics. Best Courier and JS Logistics are the seventh and eighth acquisitions for USPack, the third and fourth under NewSpring Capital, after most recently acquiring Parsippany, NJ-based Flash Courier, and Alexandria, VA-based Washington Courier in March 2016 and September 2015, respectively. The St. Louis Post Dispatch covers the news...

 New forms of marketing are seldom accepted with arms wide open. When online advertising first became a thing, marketers looked askance, wondering how this badly fractured media almost specifically geared toward basement-dwellers under 30 could ever possibly replace broadcast and print. Fast forward about 20 years, and we've seen how well it works. Now, we're having a similar moment about social media marketing, and new studies are showing how shaping influence can be a big gain for marketers.  Travel brands, for example, routinely turn to shaping influence as a means to connect with users on social media, going after...

In Banking Strategies, published by the Bank Administration Institute, Breakthrough Technology Group CEO, Jeff Kaplan, details the business case for small and mid-size banks to move to managed private cloud environments. Managed private clouds offer dedicated and isolated environments for each customer, even as they provide complete visibility and remote control over the environment. They deliver the benefits of the public cloud with the security and flexibility of a private data center. For example: If a bank has a customized security requirement, such as a dedicated virtual firewall, a private cloud provider can accommodate this request. Compare that to a public cloud environment, where customized services and accommodations are limited because the provider must keep in mind the other tenants on its platform.

What’s more, banks face increased scrutiny and auditing requirements and must ensure they can be met in a cloud environment, too. With a private cloud, specific reports and visibility can be built in to satisfy compliance requirements—which may not be the case in a public cloud environment. In addition...

Figuring out just which media to use in an advertising mix can be a challenge. After all, with so many different types from print to television to online and social, that's a lot of different fronts to cover with no guarantee of success in any of them. A new report reveals that in some of the biggest markets on Earth, earned media—promotion that's gained through someone else's mention instead of something that's paid for—is still delivering a lot of value.

With 62 percent of Chinese respondents, 47 percent of U.S. respondents and 44 percent of UK respondents all coming out in favor of earned media, it's clear this approach should be front-of-mind for many marketers.

Moreover, what customers want in that marketing varies according to the need at the time. For instance, content that has an emotional impact like making someone laugh gives it a better chance to be shared. The UK shares funny content most readily at 31 percent, followed by the U.S. at 26 percent and China at 18 percent. Content that offers information is valuable as well, with 46 percent of U.S. respondents, 47 percent UK and 50 percent China all planning to share content with product information. (Read more)

Whether you’re working primarily in commercial, residential or security integration, it’s more important than ever to find new ways to generate steady streams of income as product margins continue to shrink.

Although that seems like common knowledge for many who read CI and sister publications CE Pro and Security Sales and Integration, a panel of experts at the Total Tech Summit in Atlanta said not everyone has realized the need for recurring revenue—and too few do it well.

Yorktel earned CI 2015 Integrator of the Year honors by developing a recurring revenue model few others in the industry could even envision. The company generates about half of its annual revenue from service contracts, often leading with service in its pitches to customers of all sizes. (continue reading)

In a professional setting, most people would agree that referrals from a trusted colleague or other reliable source are inherently more credible than ads or cold calls. That same logic applies online, and affirms the value of social media engagement.

When people in your professional network (think LinkedIn connections) share, like and comment on your news and other content, they are extending a personal referral. Except on social media, that recommendation is to a mass audience, not just one person. Of note, is that according to LinkedIn Sales Solutions’ report, 78% of ‘social sellers’ outperform peers who don’t use social media.

But herein lies the rub. The stereotype, too often accepted by those in the financial sphere, is that social media amounts to something of a frill: an afterthought or add-on to a conventional sales and marketing strategy. Yet if smart business leaders hope to reach a captive audience of consumers and prospective customers where they spend a majority of their time, it’s not possible to ignore the vast audiences social media sites attract. (read more)

 Whether effective marketing has outright eluded your company or if you have an effective marketing strategy but you know it could be better, there is probably something very powerful you are missing — “Influencer Communications.” Also known as “Influencer Engagement,” this powerful marketing approach combines next-generation and traditional marketing methods and funnels them to and through purchasing influencers of various types. While you might not be leveraging influencers of any type right now, there is one that is walking your hallways, working at your desks, and sitting across from you in meetings. It’s your own employees.

Indeed, as traditional marketing chiefly relies on a sales and marketing team, Influencer Communications can harness the social power of the many other people and departments within your organization that have the ability to positively influence customers and help usher in new business. Due to their relationships and social media connections to potential customers, your executives, business development team, and anyone else in the company that helps drive day-to-day operations are directly or indirectly connected to your target audience. As such, the goal for Influencer Communications is to get everyone in your company involved in outreaching to your target audience. (read more)

According to 2016 research done by Pew Research Center, 62 percent of adults get their news on social media. Not only are social media sites Facebook, Twiiter, and Reddit being turned to for B2B news, the research also shows that users of sites like LinkedIn more actively seek out news as opposed to simply happening upon it; 51% of LinkedIn’s reported 450 million users actively seek out news on the platform. As news consumption is moving to social media, reported ClickZ, homepages become less important for readers, and that, “it’s OK to accept that the traffic is directed differently nowadays.” Coupled with findings from DMR showing the increase in LinkedIn member page views from 37 billion in Q4 2015 to 45 billion in Q1 2016, the writing is on the wall.

At the same time, there’s been a shift in how consumers feel about marketing messages from strangers versus those from trusted sources, or influencers. Collective Bias, a company specializing in influencing campaigns for brands and retailers, performed a recent study that underscored the value of influencer-based content. Results showed that consumers view content from influencers seven times longer than a digital display ad (two minutes, eight seconds versus 19.2 seconds). In short, consumers trust content from sources they trust. Thankfully, your organization is probably full of trusted influencers ready to be leveraged.

This might all feel overwhelming to a busy marketer, and yet all of these changes must be taken into consideration if you want your content to not just be consumed, but to also resonate. Luckily, this can be accomplished with the following 4 steps (continue reading)

  When evaluating prospective service providers, ask: Whose cloud contact center software is that?  Today Enghouse Interactive announced an enhancement to its Contact Center Service Provider (CCSP) solution, a provisioning portal. The portal can be used by service providers to ease the administrative tasks involved with provisioning cloud contact center tenants, and by end user customers to control day-to-day tasks like managing agent names, extensions, skill assignments, queues, routing rules, working hours, and holiday and operational calendars. One of the key differences between CCSP and other multi-tenant cloud contact center solutions on the market is that service providers purchase and deploy CCSP in their own data centers. The service provider, which could be a telco, cable company, VAR, or other type of technology reseller, purchases a fully supported product (in this case, CCSP) then creates a contact center as a service (CCaaS) offer.

This type of product is often called a "white label" solution as it allows the service provider to apply its own brand and identity to the CCaaS offer. The service provider often combines the CCaaS with other services, such as (continue reading)

For those not familiar with converged infrastructure, it’s important to understand that it is not a technology. Rather, it is an approach to data center management that seeks to minimize complexity and compatibility issues among servers, storage systems and network devices while reducing infrastructure costs and the overall foot print.

Recently, Business Solutions' editor, Mike Monocello, spoke with Travis Sales, president of Breakthrough Technology Group, LLC., a provider of secure private cloud, connectivity, and managed IT solutions. With more than 20 years’ experience and expertise in virtualization technologies, Sales was the perfect candidate to answer his converged infrastructure questions. Click here to read Travis' insight on why data center growth is driving demand for converged infrastructure, and how BTG helps clients and MSPs capitalize on its many benefits.

 

 In a recent Shaping Influence article, Paula Bernier explains a bit about the importance of engagement. Why have the faces of anonymous models on the covers of magazines and in TV commercials been replaced with those of celebrities, musicians and supermodels? The answer is influence.

Style makers from the big (meaning movie) and small (now including computer and smartphone as well as TV) screens can, of course, be actresses and singers, as well as the kid down the block or a popular blogger. Indeed, the internet has democratized the world of communications and influence. But the fact remains that there are still some people who are able to draw a (physical and/or virtual) crowd and impact the decision making of those around them.

These individuals have come to be known as influencers. And these influencers are shaking up the worlds of advertising and marketing.

Influencer marketing is the fastest-growing online customer acquisition channel of those marketers polled by Tomoson, which estimates that businesses make $6.50 for every dollar they spend on influencer marketing.  About 40 percent of those polled by analytics company Annalect and Twitter said they've purchased an item online after seeing it used by an influencer on Instagram, Twitter, Vine or YouTube. And Digital Visitor says influencer marketing has become an essential part of the strategies in the fashion, hospitality, retail and travel sectors.

Anthony Rawlins, managing director for Digital Visitor, in a recent report noted that a Google study from 2014 indicates the internet is the clear leader in inspiring leisure travel decisions, while TV follows as a distant second. Yet, he added, it can be difficult to track the impact of influencer marketing due to a lack of industry standards of measurement related to it.  However, Rawlins said that organizations with an interest in engaging with influencers in an effort to promote their products might consider inviting these individuals to participate in themed experiences. For example, he suggested, a business could invite an influencer and his or her mother to be part of a Mother’s Day event or promotion. Twitter Chats are another means of connecting with influencers and their followers...continue reading

When thousands of patriotic motorcyclists arrive in the nation’s capital for the annual Rolling Thunder “Ride for Freedom” over Memorial Day weekend, another wheeled vehicle will be in the mix. A state-of-the-art mobile medical clinic will glide into town on 18 wheels, meant to draw attention to the medical care and health challenges of military veterans in rural or remote communities — particularly female vets.

The cause is shared by Rolling Thunder organizers, who have long called for improved benefits for veterans, and continued vigilance about the fate of prisoners of war and those still missing in action. The big “concept vehicle” — outfitted with the same medical and diagnostic tools of a stationary facility — will be situated on the National Mall, not far from the Vietnam Veterans Memorial, on Sunday and open to curious visitors.  The hospital-grade clinic is a joint project of DMS Health Technology, a health care equipment provider, and TrillaMed, a hospital supply company owned and managed by a trio of combat vets who served as U.S. Army Airborne Rangers. The two companies have a new mission. KEEP READING >>>

 PC Magazine: As follow-up to its initial story, part 2 of PC Magazine's coverage addresses how Reg CF is only one side of the equity crowdfunding coin, which also includes something known as Regulation A+ (Reg A+). To start, equity crowdfunding means online investors actually get a stake in the start-up or SMB as opposed to traditional nonprofit crowdfunding platforms like Kickstarter and Indiegogo, which are easy ways to lose your money.  Reg CF and Reg A+ are part of the 2012 Jumpstart Our Business Startups (JOBS) Act, which has been reworked and updated over the past several years to address the crowdfunding economy and encourage new forms of protected, regulated start-up and SMB funding and investment. Reg CF is Title III and Reg A+, which went into effect in 2015, is Title IV.

Jeff Koeppel, Of Counsel with the Law Offices of Kirk Halpin & Associates, P.A, advises public and private companies on private equity and debt issuances, corporate governance, contracts, deal structuring, joint ventures, and other corporate and securities matters. He said as this space matures, Regulation Crowdfunding will be particularly helpful to mature small businesses with a financial track record and a solid local presence seeking to raise a small amount of capital. Maybe it's hiring new employees or expanding to new local retail locations, or maybe a manufacturer wants to expand the factory floor or buy new equipment.

"These are the folks whose bank line of credit was cancelled in the last financial downturn or who don't want to pay the rate being charged. It may be a local music store, dry cleaner, or even an auto repair shop that just needs a few hundred thousand dollars to open a store in another neighborhood," said Koeppel, who also spent three years at the SEC as a Senior Attorney-Advisor in the Division of Corporation Finance...KEEP READING

Mostafa Razzak, JMRConnect's Principal talks with Jennifer Schiff about business strategies for social media engagement.

“Keep your finger on the pulse of industry-specific conversations and engage with thoughtful questions and helpful answers,” says Mostafa Razzak, principal, JMRConnect, a public relations & influencer communications company. “Do not patronize or waste people’s time by stating the obvious or making comments that show you haven’t paid attention to what they’ve written or the message they’re trying to convey.” CLICK HERE to read the full article and insights from other industry experts.

  Congress has passed an appropriations bill to fund increased medical care for military veterans–particularly women–a burgeoning contingent of the vet population. The fiscal year 2017 Military Construction, Veterans Affairs, and Related Agencies Appropriations bill, passed May 19 by the Senate, proposes to increase VA appropriations to $74.9 billion–an increase of $3.2 billion over last year.

The bill also contains language that presses the VA to improve health care for female veterans by considering the launch of a mobile health care pilot program. These provisions come a year after Congress commissioned a study on the barriers women veterans face in the VA health care system, which found that 72 percent of the female vets don’t use their nearest VA facility for primary care because it lacked women’s health services. KEEP READING >>>

Recently on Shaping Influence, Tracey Schelmetic notes how when social media was a few years old, and expanded beyond family vacation photos and cat videos, marketers started to become aware of something interesting: unlike any channel in the past, it could be used to spread subtle messages virally, particularly through the people who wielded a lot of influence in social media. Smart companies began creating messages that were mostly likely to be shared virally, particularly by people who had a lot of friends and followers. They began calling it “influence marketing."

Since the earliest days of social media, customers have begun to use these platforms for more than memes and selfies. They’ve begun following the companies they like, sharing worthwhile information, and even using the channels to communicate with companies for customer support or feedback.

“The degree of influence varies from person to person and platform to platform,” wrote Maggie Marton for BlogPaws recently. “But the core concept is the same: You are known to your readers. They like you. Most importantly, they trust you. So, when you suggest a product or ask for a click or a share, they’re more included to do it than if it came from, say, a big retailer.”

In the same way that people trust the opinions of friends and family more when it comes to recommendations on purchasing decisions...KEEP READING

This is Part One of a two-part explainer on the now government-regulated crowdfunding investment market. Part Two discusses how Regulation Crowdfunding differs from Regulation A+, and the future of equity crowdfunding. The crowdfunding revolution is upon us. Regulation Crowdfunding, also known as Regulation CF (Reg CF), is officially open for start-ups and small to midsize businesses (SMBs). Entrepreneurs with a rock-solid business plan can now raise between $100,000 and $1 million over a 12-month period—and not just from accredited investors. One MAJOR caveat...click here to keep reading

 A recent post on Shaping Influence addresses how in the dizzyingly fickle and fast-paced world of influencer communications, engagement and social media, it’s becoming increasingly difficult for organizations to separate value and expertise from the fakers and the cheaters. Companies need a clear game plan to navigate this complicated and crowded world while retaining brand integrity and credibility. A recent Expertcity whitepaper offers some guidelines to organizations regarding the impact and effectiveness of social reach, expertise, credibility and trust.

For instance, according to Fast Company, 91 percent of brand mentions on social media originate from accounts with fewer than 500 followers. These mentions may be much more powerful and influential than an off-topic plug from an account with thousands or millions of followers. There is a very clear distinction between true influence, resulting in brand awareness and sales, and “vanity metrics” such as likes, shares and comments that never translate to any measurable value.  Companies need to understand and build on the value of social media influencers who have actual first-hand experience with their products and brands, an interest in sharing this expertise with others and the capability to speak about products knowledgeably. Keep reading >>>

 Shaping Influence: It's not enough to just have great content any more; much like it was with data, great content needs to be used effectively to get the most out of it. Technavio recently examined the market for content authoring tools worldwide, and revealed four big points that were set to shape this market for the next several years, up into 2020. There were some big changes to come, and with these changes, opportunity. A market that's set to clear $126 billion in 2020, e-learning content can come from a lot of places, and schools and universities are actively looking for e-learning content in a bid to augment current offerings. E-learning covers a host of formats...Click Here to read more >>>

 Influencer Communications, also known as “Influencer Engagement,” is a powerful marketing approach that combines next-generation and traditional marketing methods and funnels them to and through purchasing influencers of various types. While you might not be leveraging influencers of any type right now, there is one that is walking your hallways, working at your desks, and sitting across from you in meetings. It’s your own employees. Due to their relationships and social media connections to current and potential customers, your executives, business development team, and anyone else in the company that helps drive day-to-day operations are directly or indirectly connected to your target audience. As such, the goal for Influencer Communications is to get everyone in your company involved in outreaching to your target audience.

A prerequisite of Influencer Communications is having content your influencers can leverage. Content can vary depending on your industry and target customer; however it is common to develop assets such as case studies, white papers, blogs, videos, and photos. In most cases, it’s considered best practice to develop assets that fall into all of these categories. As we will discuss, having many assets will improve your influencers’ abilities to succeed. Click here to continue reading

 Redmond Channel Partner's Scott Bekker takes a look at the impact of cloud on the Microsoft Managed Service Provider Community. MSPAlliance CEO, Charles Weaver, commented that, "We're seeing a lot of MSPs get into things like identity and access management, a service line that would have been really rare 10 to 15 years ago. But today with cloud that's a very hot growth sector." Click here to read the full story.

 Congressional staffers influence, research, craft and write legislation that could have a huge impact on your association, nonprofit or corporation. So, it goes without saying, building a relationship with the right Hill workers for your industry is key. But how do you do it in a way that not only gets you in front of the people you want, but leaves behind the right impression to get your issue moving? Here’s what they said in Congressional Quarterly's Connectivity>>>

 "The 2016 Mobile Payments Conference in Chicago is where industry leaders gather to separate fact from fiction," said Marla Ellerman, Mobile Payments Conference executive director and publisher of Mobile Marketing & Technology. "This year's conference will examine the many new mobile commerce platforms, services, solutions, and standards that continue to enter this exploding market."...It is being widely believed that blockchain technology, in particular, could revolutionize payment systems. Banks and tech companies are seeking to tap its potential. BNY Mellon recently said that blockchain could “significantly shake-up payments” by making transactions near-instantaneous. Click here to read the full story >>>

 Shaping Influence: There's no doubt that social media is drawing users. It's also proving to be one of the more popular methods to get in touch with a brand by regular consumers. That contact works both ways, and major brands are increasingly turning to social influencers to draw attention and potential customers to a brand. Read Steve Anderson's take on Shaping Influence how SharkReach is tackling influencer engagement>>>

In this insight-filled interview with Joe Arena, the Senior Vice President of Advanced Services at video managed service provider Yorktel, we dig into what a video communications assessment project looks like, the components businesses should take into consideration when performing an assessment and how to take remote workers and external stakeholders into consideration when planning your approach. Listen here >>>

Capital One, Google, Discover, FIS Global, Worldpay, Hewlett Packard, NEC, Accenture Digital, GfK Financial, McKinsey & Company, Aite Group, and Zooz Executives Among Presenters at 2016 Mobile Payments Conference in Chicago.

“Influencer Communications,” or “Influencer Engagement” is more than a buzzword; it’s a formula that combines multi-channel advocacy, content and social marketing with "traditional" public relations and corporate communications. From analysts and media to customers, employees and partners, the types of influencers — and ways they’re in which they’re engaged — vary, and are what make this method unique. Check out my latest post on Shaping Influence for insight on identifying influencers, engaging and quantifying success. Click here >>>

 The latest installment in Shaping Influence sheds light on some very interesting data. Findings from Collective Bias's Time on Content feature, which offers a key indicator as to the relevancy of influencer content, consumers view their influencer content for an average duration of two minutes and eight seconds—almost seven times longer than the digital display ad average of 19.2 seconds based on viewability standards measured by Moat Analytics. Click here to read more on this compelling report >>>

 2016 has been dubbed “the Year of the Customer.” In a recent issue of CUSTOMER magazine, Jacki Tessmer, VP of Service Provider & Cloud Strategy for Enghouse Interactive, details how, through offering Contact Center as-a-service, carriers, multiple-system operators (MSO) and other service providers have the unique opportunity to create new, recurring revenue streams while helping their business customers manage an effective customer experience program. Click here for the full story >>>

 The latest on Shaping Influence. In this post, contributor Chris Hale, CEO and Founder of kountable, Inc., talks about developing Social Capital. Click here to read Chris's insight on how you can attract, engage and convert influencers >>>

 The IMA announced the launch of its Mid-Atlantic Chapter, and the appointment of JMRConnect Principal, Mostafa Razzak as the Region’s Chairman and Executive Director. With more than 1,000,000 professional members worldwide, the Internet Marketing Association is the industry’s fastest growing organization. The IMA Mid-Atlantic Group will serve as an open platform for business and economic development; education and skills training; and as an interactive forum through which to network, share best practices and collaborate. Click here to continue >>>

 Telehealth video consultation sessions are in the midst of an explosion, growing from 19.7 million in 2014 to a projected 158.4 million per year by 2020, according to the latest research from market intelligence firm Tractica. To learn more about the key drivers and implications behind this trend, check out this Q&A with James Custer, Yorktel’s Telehealth Director of Products and Operations.

Contributor Peter Scott examines how to identify the right influencers for your content and digital engagement. Read his post in Shaping Influence>>>

Very interesting article from Corporate Tech Decisions magazine on the varying factors that must be addressed to create a viable Next Gen Workplace. Multiple, real-time technologies must work together seamlessly for this experience to become a reality. Click here to read the full text >>>

Gamification can have far more serious results for businesses than just fun and games. By leveraging the competitive dynamics of games that make playing so addictive, companies can actively engage customers and employees to encourage loyalty, ignite brand advocates, and reward behaviors that sustain - and grow - the business. Click here to read how by addressing three critical factors, gamification can deliver results far beyond raising brand awareness.

 

Yorktel's new webcasting and streaming media service for the enterprise, Yorkcast, has received some very significant attention over the past few weeks. Most recently, Wainhouse Research Analyst, Steve Vonder Haar, and Gina Narcisi of SearchUnifiedCommunications.com covered this news in great detail. Insightful coverage from both Steve and Gina. Read TechTarget's story, 'Move over, live video; enterprises need streaming video services', and here for Wainhouse. 

Sheila McGee-Smith of McGee-Smith Analytics, addresses the evolution of the Enghouse Interactive portfolio, and the role that Zeacom is playing in the company's growth. A great read in No Jitter >>>

Wainhouse Research Analyst, Andrew Davis, interviews Ron Gaboury, CEO of Yorktel, to find out how this experienced, multinational UC&C, cloud, and video managed services provider is responding to massive changes happening within the industry. Click here to read the interview.

NJ Biz editor, Tom Zanki, speaks with BTG CEO, Jeff Kaplan, and Yorktel VP, Greg Douglas, about the inherent risks with Bring Your Own Device (BYOD) policies. Click here to read.

TECH & TRADING: REIGNING IN ROGUE ALGORITHMS, SPEED & DATA:  Technology continues to change the dynamic of the financial markets. This session explores the following: What regulation is emerging around dark pools, high frequency trading and rogue algorithms? How do dark pools fragment the markets? What stops are in place to thwart against rouge algorithms and flash crashes? How are exchanges managing around market events? What are the concerns around kill switches? How are traders reducing latency?  READ MORE >>>

 

ZDNet's Heather Clancy talks with Jeff Kaplan, CEO of Breakthrough Technology Group, about Private Cloud and the end-user compute needs of today's business.

Clancy notes that, "For obvious and legitimate reasons, many technology solution providers with a history in the traditional IT services world are centering their cloud integration and migration initiatives on private cloud infrastructure.

There are two big reasons: first it allows them to leverage existing expertise and skills, and second, many of their existing clients are reluctant to jump right into the public cloud. For some of those businesses, it's simply a matter of audit requirements. Others are concerned about the lack of management visibility that they might have within a public cloud environment, still others are seeking better isolation across a shared infrastructure."

Read More >>>

Independent takes midsize gamble on Woodbine Play.

Jason Lane and his team at JBL Energy Partners are about to take another leap, launching their most ambitious move yet on 3,800 acres in the Woodbine Play just north of Houston.  After years of land deals and joint ventures, Lane’s company will serve as the operator on a series of wells planned for Leon County. Drilling on the first well is expected to begin in early February. Read more >>>

 

ICSC received commitments from some of the most prominent and respected business executives in Asia to present at its 2012 Retail Real Estate World Summit in Shanghai on Sept. 11 through 14.

The executives that have agreed to speak at the event include Michael Riady, CEO of the Lippo Group; Scott Price, CEO of Walmart Asia; Seck-Guan Pua, chairman and CEO of Perennial Real Estate; Peter Lau, chairman of Giordano International; Albert Hui, director of corporate strategy with New World Development Company Ltd.; Guo Geping, president of China Chain Store and Franchise Association; Neel C. Raheja, president of K Raheja Corp.; Kumar Tharmalingam, CEO of Malaysia Property Inc. and Richard Vogel, senior vice president of Ivanhoe Cambridge China. Read more >>>

InfoSec Institute conducts executive Q&As with Route1's CEO, Tony Busseri, and the CEO of the MSPAlliance, Charles Weaver. The Institute is best source for high quality information security training, and has been training Information Security and IT Professionals since 1998 with a diverse lineup of relevant training courses. Read the interviews >>>

Garrett Nenner has spent the last two decades deeply involved in both the sell-side and buy-side worlds. Now at broker MomentumTradingPartners, Nenner has learned to combine technological savvy with human logic. Read More >>>

Route1 Inc., a digital security and identity management company, today announced that the Commander, U.S. Fleet Cyber Command has notified the Program Manager for the Navy Marine Corps Intranet (NMCI) that an Interim Authorization to Operate (IATO) was recently granted for the "Unclassified DEFIMNET MobiKEY Secure Remote Access Solution" on the Unclassified NMCI Enterprise. READ MORE >>>

Platt's Commodity News examines Buccaneer Energy's intensive exploration drilling in Cook Inlet, Alaska. The company plans three exploration wells later this spring to delineate its Kenai Loop gas discovery on the Kenai Peninsula.

Drilling will begin when a 3-D seismic survey at the field is completed, company CEO James Watt told the Resources Committee of the state Senate.

Buccaneer now has one well producing 5,000 Mcf/day of gas in the field and plans to increase its production to 15,000 Mcf/day day later this year, Watt said.   Buccaneer also plans more drilling, including two wells at an offshore prospect in Cook Inlet with a jack-up rig due to arrive in June, a third offshore well at a third offshore prospect later in the year, and another onshore prospect in the southern Kenai Peninsula area, Watt told the legislators....Watt said Buccaneer will be using the Endeavour jack-up rig that is owned jointly with Singapore-based Ezion Holdings, and that will be brought to Cook Inlet from Singapore in June.

Buccaneer is also close to closing a deal to acquire leases in the Cosmopolitan oil prospect in the Inlet from Pioneer Natural Resources.

 

Garrett Nenner, Managing Director at Momentum Trading Partners, speaks with Phil Albinus about how regulators, including the SEC and the CFTC, are struggling to keep up with -- and keep a grip on -- the warp-speed world of high-frequency trading. Fearing that the markets are dangerously out of control, regulators are considering some severe measures to slow down high-speed traders. Read More >>>

Oil & Gas Journal reports on Buccaneer's acquiring a 25% operated working interest in the two main productive leases in the former Cosmopolitan Unit in Alaska’s Lower Cook Inlet from Pioneer Natural Resources Alaska Inc.  Cosmopolitan is an undeveloped oil and gas discovery in 50 ft of water just off Anchor Point on the Kenai Peninsula. Buccaneer said the acquisition will hike the company’s proved and probable reserves in Alaska 79% to 31.1 million bbl of oil equivalent.

Australia's Buccaneer Energy has teamed up with a privately owned US company to purchase an undeveloped oil and gas field in Alaska's Cook Inlet for an undisclosed sum, it said in a statement Thursday.

Under the terms of the deal, Fort Worth, Texas-based BlueCrest Energy II will acquire a 75% interest in the Cosmo field, with Buccaneer taking a 25% stake and assuming operatorship of the project. The acquisition is due to be settled on March 30, 2012. Click here to read story in Platt's

Garrett Nenner, Managing Director Global Trading at Momentum Trading Partners speaks to equities trading in today's volatil markets on Canadian Business News Network. Click here to watch video clip...

Momentum Trading Partners' co-founder, Lionel Mellul, offers insight on China and the European markets to Paul R. La Monica. Read full story...

Lionel Mellul, co-founder of Momentum Trading Partners, which works mostly with large institutions and has clients on both sides of the Atlantic, says the rally that began this morning was not driven by real conviction. In fact, it may have some of the same panicky characteristics we saw on the way down earlier this year. Click here to read Lionel's thoughts, which he shared with Avi Salzman, Barron's...

Garrett Nenner, managing director for global markets at Momentum Trading Partners LLC in New York, which handles large equity orders for clients through human traders, said Pipeline breached the trust of its users.

Click here to read the full story

 

Australian-owned Buccaneer Energy said Thursday its subsidiary, Kenai Offshore Ventures LLC, has executed a binding purchase agreement with Transocean Offshore Resources to acquire the Adriatic XI jack-up rig and move it to Alaska.

The rig will be modified to deal with Alaskan offshore conditions and moved to Cook Inlet in April or May 2012, Buccaneer spokesman Dean Gallegos said. The first well to be drilled in the Inlet will be Buccaneer's Southern Cross prospect, which is in about 50 feet of water. Read full article from Platt's here...

Executives from ExxonMobil Gas & Power Marketing, BG Group, Direct Energy, Encana, NW Natural, Marathon Oil, GDF Suez, Sempra LNG, Clean Energy Fuels, Qatargas and Westport Innovations Among Leaders to Convene at October Conference...In a recent interview conducted by the Energy Exchange's Director of the North America Gas Summit, Monika Gonda, Robert A. Hefner III, author and GHK Company owner and founder, lauded the event as a long overdue voice for the industry.

“We need to come together as you have organized in the North America Gas Summit, because it has got to be the entire natural gas industry that must finally come together and be sold on the development and the advantages of the transition of America to natural gas.”

Troy Wolverton identifies Zodiac as threat to traditional game consoles. "Zodiac Interactive, a company that provides software to pay TV operators, has developed a game service that cable TV customers will be able to access through their existing set-top boxes.

Three Lessons From AT&T's Top Solutions Provider:  Breakthrough Technology Group was named AT&T’s Top Revenue Producing Solution Provider. In addition to this accolade, BTG recently earned the MSPAlliance Green IT Certification.

CRN Magazine, in its 2011 "Need to Know" feature, profiles Zeacom as one of the top global Unified Communications vendors.