2016 has been dubbed “the Year of the Customer.” In a recent issue of CUSTOMER magazine, Jacki Tessmer, VP of Service Provider & Cloud Strategy for Enghouse Interactive, details how, through offering Contact Center as-a-service, carriers, multiple-system operators (MSO) and other service providers have the unique opportunity to create new, recurring revenue streams while helping their business customers manage an effective customer experience program. Click here for the full story >>>