Business Case for Service Providers to Offer CCaaS

 2016 has been dubbed “the Year of the Customer.” In a recent issue of CUSTOMER magazine, Jacki Tessmer, VP of Service Provider & Cloud Strategy for Enghouse Interactive, details how, through offering Contact Center as-a-service, carriers, multiple-system operators (MSO) and other service providers have the unique opportunity to create new, recurring revenue streams while helping their business customers manage an effective customer experience program. Click here for the full story >>>

Enghouse Interactive: Turning Acquisitions into a Suite

Sheila McGee-Smith of McGee-Smith Analytics, addresses the evolution of the Enghouse Interactive portfolio, and the role that Zeacom is playing in the company's growth. A great read in No Jitter >>>