Recently on Shaping Influence, Tracey Schelmetic notes how when social media was a few years old, and expanded beyond family vacation photos and cat videos, marketers started to become aware of something interesting: unlike any channel in the past, it could be used to spread subtle messages virally, particularly through the people who wielded a lot of influence in social media. Smart companies began creating messages that were mostly likely to be shared virally, particularly by people who had a lot of friends and followers. They began calling it “influence marketing.”

Since the earliest days of social media, customers have begun to use these platforms for more than memes and selfies. They’ve begun following the companies they like, sharing worthwhile information, and even using the channels to communicate with companies for customer support or feedback.

“The degree of influence varies from person to person and platform to platform,” wrote Maggie Marton for BlogPaws recently. “But the core concept is the same: You are known to your readers. They like you. Most importantly, they trust you. So, when you suggest a product or ask for a click or a share, they’re more included to do it than if it came from, say, a big retailer.”

In the same way that people trust the opinions of friends and family more when it comes to recommendations on purchasing decisions…KEEP READING